Please be prepared to provide Dr. LaCava with copies of your pets previous medical history. We believe that accurate and comprehensive medical records are imperative to providing the best veterinary care to your best friend.
When you make your appointment, Dr. LaCava will email you customized paperwork for you to fill out based on the services you are requesting. You can either email the paperwork back to Dr. LaCava, or print it to give to Dr. LaCava at the appointment. A signed consent form is required for us to perform services.
Please have your pet ready to be examined. If your pet is difficult to catch, please have your pet isolated before your scheduled appointment.
You have the doctor's individual attention in your home, so ask lots of questions! If you find it helpful, prepare a list of questions and they will be addressed during your visit.
We understand you are busy, but please do not schedule your appointment when you will not be able to provide your full attention. While working from home allows some freedoms, we ask that you treat our time like you would if you were in a brick and mortar hospital, and please do not actively work while we are there. We will likely need to ask you additional questions. We will also provide you with a great deal of information regarding your pet's health, so you will want to be present. We will give you our individual attention, we would appreciate yours, as well.
We are unable to provide a payment schedule at this time, so please be prepared to pay (via cash, check, or credit card) at the time of your visit.
If your home requires special instructions to locate, please disclose this when scheduling or before appointment day. Texting complex instructions to your home AFTER we send the text informing you that we are on our way will not be read, since we will be driving.
We also have a 48 Hour Cancellation/Rescheduling Policy. Please give us at least 48 hours notice if you need to cancel your appointment, or you will be billed for a house call. The only way to cancel an appointment is to CALL AND LEAVE A MESSAGE at 203.417.1744. Please DO NOT use EMAIL to cancel an appointment.
Our cancellation window is longer than most practices, because we are mobile. A short notice cancellation can impact our day greatly, so please be courteous.
Cat Specific Preparations:
Thank you for visiting our website. We are not accepting new clients until further notice. If your pet has an emergency please call Newtown Veterinary Specialists at 203.270.8387