Covid-19 Protocols

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• We have implemented some new protocols during the Covid-19 pandemic to protect us, you, and your pets. 
• The new protocols are as follows:
• All appointments for dogs will be performed outdoors, when possible.  Exceptions will be made for inclement weather and circumstances that will be determined BEFORE the appointment time. Appointments performed inside the home will be performed as close to an entry point, as possible. This is so that we do not make unnecessary contact with areas of your home and/or with people within the home. 
• All humans present for appointments are required to wear masks that cover both, the mouth AND nose.  
• You must wear a mask for the entire duration of the appointment.
• We will limit the number of humans present for appointments to ONE. We understand many family members may be home during this time, but during the small window of time we are in the home,  only one person is permitted to be present. This requirement is modified for euthanasia appointments and for clients that require home health care workers. 
• If there are immunocompromised people in the home, we kindly request they not be present (when possible).
• All pets must be ready to be examined and handed off safely. This means dogs need be on secure leashes, and cats either be in carriers or secured in a small room we can easily access. 
• Humans must respect a 6 ft physical distance from us. 
• It is required, that if you or anyone in your home is sick, being quarantined, or has tested positive, that is disclosed before appointment is made. 
• It is required that you inform us if you've been exposed within 10 days prior to our appointment. Most of our appointments are scheduled less than a week in advance, so if you discover you've been exposed in that time frame after our appointment has already been performed, please contact us. 
• It is required that if you've traveled outside of Western CT within two weeks of the appointment, you disclose that information. This includes car travel, public transportation, buses, airplanes, and cruises. 
• If you test positive AFTER our appointment, please contact us. 
• Above all, we require complete honesty to ensure we do our part in stopping the spread of this virus.

Our promises to you:

• We will always wear masks, gloves, and shoe covers during appointments.
• We disinfect all instruments, paperwork, supplies, and ourselves between appointments. 
• We will cancel your appointment if we feel sick. 
• We will practice social distancing with you during the appointment, but will still provide loving veterinary care to your pet. 
• We will take every precaution to ensure the virus does not spread.